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Terms

& Conditions

Meet new people, make new memories, have a story to tell.

Standard Terms and Conditions of Contract for Sierra
Global Solution LTD for Online Travel Operations.

Application

All services rendered by or on behalf of Sierra Global Solution LTD (‘SGS’) to the Client/s are subject to the terms and conditions (‘the Conditions’) set out below.


The following Terms and Conditions should be read and understood prior to confirming your travel. Do not confirm any booking unless you understand and agree with the following terms and conditions.

Nature of the services rendered by Sierra Global Solution LTD

SGS renders the service of hosting an online search and booking portal, with its primary focus on the travel and accommodation industries (‘the Services’) pursuant to which the general public shall


i.

The following Terms and Conditions should be read and understood prior to confirming your travel. Do not confirm any booking unless you understand and agree with the following terms and conditions.



ii.

Be entitled to set certain travel, accommodation and/or other service criteria based on information gleaned from the internet.



iii.

Request quotations.



iv.

Be entitled to confirm bookings and place reservations relating to travel, accommodation and/or other service requirements.



For the avoidance of doubt, the services do not include any advisory or consultancy services, unless you choose to speak to a SGS Live Agent.

The Client and Authority

Any person(s) wishing to utilize the services, indicates their acceptance of these Terms and Conditions by proceeding with creating an account on SGS Travel booking portal. Upon doing so, such person is DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED these Terms and Conditions and to have the authority to do so on behalf of the person/Company in whose name the ultimate reservation or booking is made (collectively referred to as ‘the Client(s)’).

Please be advised that unless requested otherwise upon making the reservation, SGS is authorized to engage with any traveler listed in a booking, in as long as that traveler is able to provide the reference number for the booking. SGS accepts no responsibility for any changes made by any of the listed traveler in a booking.

Third Party Service Providers

SGS provides Clients with the services either itself or acting on behalf of other service providers engaged in or associated with the travel and/or accommodation industries, such as airlines, hotels and/or other service providers or suppliers (collectively referred to as ‘the Principal’). SGS represents the Principal as agents only AND ACCORDINGLY ACCEPTS NO LIABILITY for any loss, damage (including loss of profits or consequential or special damages), injury, illness, harm or death (except if such loss or damage arises from the gross negligence or willful misconduct of SGS or any person acting for or controlled by SGS), which any Client may suffer as a result of any act or omission on the part of or the failure of the Principal to fulfill their obligations, whether in relation to travel arrangements, accommodation or otherwise. The contract in use by the Principal (which is often constituted by the ticket issued by the Principal), shall constitute the sole contract between the Principal and the Client and any RIGHT OF RECOURSE the Client may have, will be solely against the Principal. SGS shall, as soon as possible after the confirmation of the Client’s booking, provide to the Client the identity of the Principal. It is the Client’s responsibility to familiarize themselves with such terms and conditions (‘the Principal’s Conditions’).

Booking Enquiries & Reservations

Once the Client has (i) completed all applicable fields to initiate an enquiry regarding a particular destination, trip, tour, mode of travel, preferred accommodation and/or other service on SGS portal website www.sierraglobalsolution.com or Mobile Application (together, ‘the Sites’), or (ii) initiated such an enquiry with SGS by any other means of communication including by means of access to the Sites via booking inquiry or call center, if applicable, (collectively referred to as ‘the Enquiry’), the Sites will prepare and provide the Client with the projected total cost of the Enquiry (online, by e-mail, by SMS or telephonically) (‘the Quote’). THE QUOTE IS ACCEPTED by the Client when the Client proceeds with the steps as specified on the Sites or accepts the Quote telephonically or via email. Full payment of the total value of the Quote (‘the Payment’) is required in order to confirm reservations with the relevant Principals (‘the Booking’). Once the online Booking or Booking affected by SGS has been completed and the Client has authorized SGS to process the payment by submitting the Booking for reservation, the Client will be supplied with an email that will contain the final details of the Booking (‘the Booking Confirmation Form’). IN THE CASE OF AIR TICKETS, FULL PAYMENT FOR THE BOOKING NEEDS TO BE MADE AND REFLECT IN THE BANK ACCOUNT OF SGS BY MIDNIGHT EST time on the day that the Booking was made in order to guarantee the fare quoted according to the Booking Confirmation Form.

Note that all tickets carry different fare conditions as imposed by the relevant airline. The ticket you are purchasing may only be partially or non-refundable. To verify this before booking online please contact our customer service team.

Destination Selection

The Client ACKNOWLEDGES that it has selected the itinerary and destination(s) constituting the Booking based on information gleaned from the internet. It ALSO ACKNOWLEDGES that the internet Booking has been compiled and is managed and updated by thePrincipal(third party) and that SGS has no control over information compiled by the Principal. Accordingly SGS CANNOT AND DOES NOT GUARANTEE that the itinerary and/or any destinations will comply in whole or in part with those advertised on the internet by or on behalf of the Principal. Any right of recourse in that regard will be against the Principal. In addition to the above SGS cannot be held liable for incorrect availability being displayed by the Principal and we cannot be held liable if the seats selected are not available.

Payment and Payment Terms

The Payment is due immediately by Visa, Master, American Express, Electronic Funds Transfer, Cash Deposit at a bank, whichever is applicable, and must reflect in the bank account of SGS by midnight EST time on the day that the Booking was made. If the Payment is not received as stated above, SGS or Principal involved RESERVES THE FULL RIGHT TO CANCEL THE BOOKING, in which event the full Payment (less any cancellation and administration fees) shall be refunded to the Client within 1 week of the cancellation being processed. In the event that the Payment was made after the aforementioned deadline, and should SGS inform the Client by means of a revised Quote that the Booking remains available at a higher price, the Client may choose to proceed with the Booking at such higher price, in which event the CLIENT WILL BE LIABLE for any difference between the original Quote and such higher price, and the revised Payment must reflect in the bank account of SGS before the deadline stipulated in the revised Quote in order to secure the Booking. SGS, or SGS for Business does not offer credit, unless otherwise agreed.

SGS is a UK company and all transactions are processed in UK Rand. The applicable conversion charges (‘Additional Charges’) may therefore be levied by your merchant bank if payment is made from another country and/or in another currency other than UK Rand. The Additional Charges are driven by the global treasury of the applicable credit card and are impacted by the change in daily exchange rates. SGS shall therefore NOT BE HELD LIABLE for any Additional Charges levied by the applicable merchant, or bank pursuant to the confirmation of a Booking.

Quotes

Quotes are provided at the ruling daily exchange rate. Until SGS has received Payment, we RESERVE THE RIGHT to amend any Quote. Should the Quote be increased as a result of an exchange rate fluctuation, the CLIENT UNDERTAKES TO PAY FOR ANY INCREASE ON DEMAND. Any decrease in the QUOTE prior to the date of Payment will be reflected in the Quote itself. The onus will be on the Client to check that there have been no changes in the Quote prior to making the Payment. Airfares are subject to the price and conditions quoted by the airlines. However, once Payment has been received, the Quote is guaranteed, PROVIDED THAT the payment was made by midnight on the day that the Booking was made. Should the Client be a group booking and the group number deviate from the number required for the Booking, the PRINCIPAL MAY RESERVE THE RIGHT to re-cost the Quote and raise a surcharge. Should any Client refuse to accept and pay such surcharge, it may result in the Principal CANCELLING THE BOOKING AND RETAINING any payment made, and SGS will be entitled to retain any service fees charged. .SGS/SGS for Business accepts no liability for bookings that have been cancelled because no payment has been forthcoming.

Service Fee

These fees cover the costs incurred by SGS in booking and servicing your travel reservation. We also reserve the right to charge an additional service fee for any additional services rendered, such as cancellation requests or changes to your booking.

Please be advised that service fees and products are non-refundable in case of a cancellation.

Amendment Fees

An amendment fee per Booking may be levied for any changes to the confirmed itinerary and or ticket. The Travel Agent’s amendment fee is charged in addition to any amendment fees which may be charged by the relevant Principal.

SGS’s Indemnity

The proposed travel arrangements are made on the EXPRESS CONDITION that SGS, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage (including loss of profits or consequential or special damages), accident, injury, illness, harm, trauma, death, delay or inconvenience (collectively, ‘Losses’) to any Client (which shall be deemed to include the heirs, executors, administrators or assigns of the Client), their luggage, or other property, wherever, whenever and however the same may occur (except if such Losses arise directly or indirectly from the gross negligence or willful misconduct of SGS or any person acting for or controlled by SGS.

Travel Documents

Documents (for example booking confirmations, itineraries etc.) shall only be prepared and released to the Client on receipt of the Payment.

Name Change Requests

Upon confirming your booking we advise you to CHECK THE SPELLING OF YOUR NAME and ensure that it is as per your passport/identity document. Should the spelling of your name not match your passport/identity document the airline or Hotel may not allow you to board or check in or should you require a name change, and should it be permissible, airline penalties may apply. Please note that some airlines do not allow name changes for any reason whatsoever and may require you to buy a completely new ticket. SGS accepts no liability in this regard.

Passports, Visas & Health

It is ENTIRELY THE CLIENT’S RESPONSIBILITY to ensure that all passports and visas are current, valid, obtained on time, have sufficient blank pages, will be valid for six months after return to their home country and that any vaccinations, inoculations, prophylactic (e.g. for malaria) and the like, where required, have been obtained. The Client is STRONGLY ADVISED to check the relevant requirements for their destination and any transit countries before travelling. SGS will endeavor to assist the Client if requested, but such assistance will be at SGS discretion (since this service does not fall within the scope of the Services) and the Client acknowledges that in doing so, SGS IS NOT ASSUMING ANY OBLIGATION OR LIABILITY AND THE CLIENT INDEMNIFIES TRAVELSTART against any consequences of the Client’s failure to comply with any such requirements. It is the CLIENT’S DUTY to familiarize him/herself with the inherent dangers of and mental and/or physical condition required for the proposed travel arrangements

Cancellation

In the event of the Client cancelling the Booking, SGS shall have the RIGHT TO EITHER CLAIM the amount of, or retain an amount of the Payment and claim reasonable damages suffered by SGS, provided that SGS shall not impose any cancellation fee or claim any damages in respect of a Booking or reservation if the Client is unable to honor the Booking or reservation due to the death or hospitalization of the Client. The Principals may reserve the RIGHT TO CANCEL any services prior to departure, in which event the Payment (less SGS’s service fee) will be refunded by the Principal to the Client without any further obligation on the part of SGS. SGS might CHARGE A FEE for processing the request for refund. Clients should refer to the “Refunds” section of these Conditions, as well as the cancellation provisions contained in the Principal’s Conditions or the Sites. Principals may charge cancellation fees over and above the cancellation fees charged by SGS in terms of this Condition.

Refunds

NO REFUNDS will be considered in any circumstances whatsoever by SGS if the Client has not purchased the “Trip Cancellation and Refund Guarantee Product” at the time of making the booking. Refunds by the Principals will be subject to their respective terms and conditions. SGS will charge a fee for processing a request for refund. Principals may charge refund fees above those stated here.

Once we have established the possible refund you are entitled to, we will request it with the airline or hotel on your behalf. For flight bookings the refund will be made by the airline directly to the account the booking was originally paid with. This can take 6 to 8 weeks depending on the airline. For hotel bookings, the supplier will refund SGS account and we’ll refund the credit card you used when making your reservation. This usually takes approximately 4 to 5 weeks.

Confidentiality

Subject to statutory constraints or compliance with an order of court, SGS undertakes to deal with all Client information of a personal nature on a strictly confidential basis.

Confirmation of Travel Arrangements

it is advisable that all onward travel arrangements (local, international and on return to RSA, domestic connecting flights) be RECONFIRMED BY THE CLIENT 72 (seventy-two) hours prior to departure with the airline and 1 week for hotel bookings.

General Terms and Conditions for Online Bookings

Bookings Online

Please note that over and above the online terms and conditions as set out below (‘the Online Conditions’), all online Bookings made via the Sites are subject to the Conditions which appear above. Where there is a conflict between the two, the Conditions will prevail.

Intellectual Property

The Sites are owned by Sierra Global Solution LTD based in UK and the domain names are registered in the name of Sierra Global Solution. All intellectual property rights in and to the aforementioned vests in SGS. None of the content or data found on the Sites may be reproduced, sold, transferred, or modified without the express written permission of SGS.

Use of our Services and Website

You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.

Without our prior written permission, you may not (a) access, monitor or copy any content or information on our website using any “robot”, “spider” or other automated or manual device or program, (b) deep link to any portion of our website, or (c) “frame” or incorporate any portion of our website into any other website.

Our website may contain links to third party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, Trojan horses or other destructive mechanisms The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.